English for Communication: Making a complaint
English Communication Skill
Внимательно слушайте диалог и попытайтесь выбрать правильный вариант ответа:
Questions:
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1) Hello, Mr. Smith's office. ___________.
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2) May I _______speak to Mr. Smith?
- 3) I'm very sorry sir. Mr. Smith is _______ right now.
- 4) What is a ________ of __________?
- 5) I wish to make a _______.
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6) Will you ____it ___ Mr. Smith for me?
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7) Could you just hold on the line _______ whilst I get my ___ and ____ ready?
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9) Can I have your ________, please?
- 9) What is the name of Mr. Brown's company?
- 10) Have you been _____ our products for a long time?
- 11) I have been a customer for ________ years now.
- 12) Could you tell me what is __________?
- 13) Recently, the problem has been _______ product packaging.
- 14) Could you be more ___________ please?
- 15) Is it also damaged __________?
|
Jen speaking
please
busy
nature, your call
complaint
pass, on
a moment, pen, paper
name
Brown Sugar Company
using
five
the problem
damaged
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